TERMS AND CONDITIONS FOR THE HAI MATCHA ONLINE SHOP
BEFORE YOU ENTER ANY AGREEMENT, PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. IN CASE OF ANY QUESTIONS OR DOUBTS, PLEASE CONTACT US AT THE FOLLOWING E-MAIL ADDRESS: firstname.lastname@example.org
Online shop Terms and Conditions
The HAI MATCHA Online shop is operated by the TWC Holding LLC, Silverside Road, Suite 105, Wilmington, DE 19809, USA
§1. General provisions
The TWC Holding LLC company conducts sales of products over the Internet through the product website.
Orders can be submitted only by persons aged 18 or due to a legal guardian.
All the products offered in the store are factory new and have a manufacturer’s guarantee.
All prices indicated for products available via the site are inclusive of tax.
The stated price of each product is valid from the moment of order confirmation. The price binds
both the customer and the vendor, the TWC Holding LLC Company.
The TWC Holding LLC company reserves the right to: change prices of products offered,
excluding situation mentioned in the 5. paragraph, introduce new products to the offer, perform and
cancel promotional campaigns and sales on the website or making amendments in them.
A proof of purchase is provided with each order (receipt or invoice).
The sales contract is concluded in accordance with law.
§2. Placing orders and payments
In order to conclude a contract of sale via the online shop, enter the product website and select a
product by following the technical steps basing on the displayed messages and the information
available on the website.
Orders can be placed by:
on the website - 24h
e-mail (preferred in case of individual orders) – 24h
sending order to an address email@example.com – 24h
The shop confirms receiving the order by e-mail or by the phone within 24 hours from its receipt,
while reserving the right to withdraw from the sales contract within 5 working days from the date,
when the order was placed by the customer.
Submitting the order to fulfilment commences after confirmation of customer’s personal data
and; in case of cash on delivery payment method – after receiving the information about placing an
order, or in case of bank transfer payments – after receiving a payment to the bank account.
The customer can select following payment methods:
cash on delivery
If, after placing an order, it turns out that ordered product is currently not available, the customer
will be informed about it immediately by e-mail or phone. In case of such a situation the customer
shall take a decision on its fulfilment (prolonging waiting time or cancelling the order).
The purchaser can cancel the order or perform its alteration until the moment of dispatch.
The moment of phone or e-mail order confirmation is the last opportunity to correct mistakenly
entered personal data or incorrectly placed order by the customer.
If the receipt or the invoice contains any incorrect data, the purchaser is, according to the Decree
of the Minister of Finances, obliged to issue a corrective note. Utter change of purchaser’s data is
§3. Cost and time of delivery
The shop delivers products to the purchaser by the transport company.
The shop does not make it available to collect orders in person.
The purchaser is obliged to collect ordered goods and settle the payment for ordered goods in accordance to selected payment method.
The parcel and the outer packaging should be examined before signing the shipment receipt in the presence of the courier. In case of any damages (breakage, tears, traces of repackaging, etc.) or other objections proceed as follows:
damages should be reported in the shipping list or during the electronic signature
the customer should prepare the damage form with the courier. The damage form can be in writing – in this case, you should report this on the courier company hotline.
the report should contain information about the parcel
all damages and their type or missing goods must be specified
the report must be legibly signed by the courier.
§4. Warranty claims and returns
Damaged or defective product should be returned to the address of the company with a “return”
After receiving the parcel and accepting the warranty claim the cost of the returned product is
withdrawn. Each warranty claim is examined within 14 working days from the date of its receipt.
Any faulty product will be exchanged for a product of full value. If an exchange is not possible, the
shop will return the purchaser the equivalent price of the product and the shipment cost or offer a
The purchaser, who is a customer, may withdraw from the contract and cancel the purchase for any reason within 14 days from the moment of delivery receipt, among others on the basis of ready-to-use withdrawal form. Returned product must be accompanied by a written statement of withdrawal, after contacting the store by phone or e-mail in order to indicate the shipping address. The shop guarantees repayment of the amount equal to the price of the goods to the customer within 10 working days by bank transfer on the account specified by the buyer along with any fees, including the shipping costs to the Customer, provided that the shipping was not free. If the shipping was paid and the Customer has selected a different delivery method than the cheapest shipment method offered by the shop, only the cost of the cheapest delivery method shall be returned. Pursuant to art. 23 of the Act on consumer rights, the Buyer is obliged in such a case to bear the costs of returning the goods to the store.
An entrepreneur running a sole proprietorship, who does not use the store as part of his professional activity (hereinafter referred to as the Privileged Entrepreneur) - a natural person using the store, including in particular making a purchase not related to its business, due to the product's nature, resulting in the conducted business activity based on the provisions on the Central Registration and Information on Business. When filling in the order form, the Privileged Entrepreneur declares that the order is not related to his/her professional activity by clicking the checkbox under the order form. The Privileged Entrepreneur has the right to withdraw from the contract on the same terms as the consumer.
Pursuant to Art. 13 paragraph 1 and 2 of Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data as well as repealing of Directive 95/46/EC (General Data Protection Regulation hereinafter GDPR), we would like to inform you that:
The customers' personal data administrator is TWC HOLDING LLC 501 Silverside Road, Suite 105, Wilmington, DE 19809, USA. Contact with the personal data administrator is possible via the following e-mail address: firstname.lastname@example.org
The recipients of customers' personal information will be the accounting, logistics (including courier companies), and marketing.
Customers' personal information shall not be shared with third countries/international organisations.
Customers' personal information shall be stored for the period of service, and after its completion or consent withdrawal only in the purpose to pursue possible recovery claims before the court or if national, European, or international provisions oblige us to data retention. The data administrator has the right to share customers' data information to other authorised parties in accordance with relevant provisions (e.g. law enforcement).
A customer has the right to access his/her personal information as well as their rectification, removal, processing limitation, data transfer, objection, consent withdrawal at any time without affecting the lawfulness of data processing.
A customer has to right to file a complaint with a respective data protection office if the personal data processing violates the GDPR.
Providing personal data by a customer is the condition for concluding the agreement. A customer is obliged to provide personal information, otherwise, the agreement cannot be concluded and fulfilled.
Customers' personal data shall not be processed automatically, including profiling.
The data administrator implemented pseudonymisation, data encrypting, access control, which minimise the damages of possible data security breaches. Personal information is processed only by authorised persons and the processor who the administrator is strictly cooperating with.
TWC HOLDING LLC 501 Silverside Road, Suite 105, Wilmington, DE 19809, USA uses "cookie" files. These files are saved on customers' computers via our server and provide statistical data about customers' activity in order to prepare an individual offer. A customer can disable cookie accepting at any time in a web browser settings. For more information about cookies go to http://wszystkoociasteczkach.pl
§6. Final provisions
All the information, product photos and trademarks are protected by the copyright law. It is
forbidden to copy, redistribute and use them for commerce or presentation purposes without
All contentious issues are brought to resolution with seller and buyer consensus. If an agreement
is not possible, issues shall be resolved by an appropriate court.
By placing an order the customer confirms acceptance of the provisions of these regulations.
The information provided on product website do not constitute an offer within the meaning of the
In matters not regulated by these Terms and Conditions, the provisions of the Law on Electronic
Services, the Law on Consumer Rights, the Law on Protection of Personal Data, the Law on
Copyright and Related Rights, the Civil Code and other mandatory provisions of Polish Law apply.
Care for consumer rights is one of the priorities of the Company. Hence, the provisions of these
Terms and Conditions are not intended to exclude or restrict any of rights consumers are entitled to
under the mandatory provisions of the law, and any possible doubts shall be explained in favour of
the consumer. In the event of any inconsistencies between these Terms and Conditions and the acts
listed above, the provision of the Law on Consumer Rights shall prevail and are to be applied.
(complete and return this form only if you wish to withdraw from the contract)
To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]
I/We(*) hereby notify that I/we withdraw from the contract of sale of the following goods (*)/for the supply of the following goods (*)/ consisting in producing following goods (*)/ for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate
WARRANTY CLAIM (MODEL)
To speed up the verification of the complaint process, please print out the completed WITHDRAWAL FORM and attach it to the returned package.